General Terms and Conditions of Sale

Bazar d'Ouchy

August 07 2026 Version

1. Object

These General Terms and Conditions of Sale (hereinafter "GTC") govern the contractual relationship between Bazar d'Ouchy (hereinafter "the Seller") and any individual or legal entity (hereinafter "the Customer") making a purchase on the website www.bazarouchy.com.

All orders imply full and complete acceptance of these Terms and Conditions.

2. Seller's contact details

Bazar d'Ouchy
76 Avenue d'Ouchy
1006 Lausanne
Switzerland

E-mail: contact@bazarouchy.com

website: www.bazarouchy.com

3. products

The products offered are those listed on the website at the time of the order.
Photographs, descriptions, dimensions, colors, and illustrations are presented with the utmost care. However, they are provided for informational purposes only and do not constitute a contractual commitment.
Slight differences in color, texture, or finish may exist depending on the materials, manufacturing processes, or screen display settings.

4. Availability

The products are offered within the limits of available stocks.
Despite rigorous stock management, exceptional unavailability may occur.
In this case, Bazar d'Ouchy will be able to choose one of the following:

  • suggest an equivalent article;
  • propose an additional delay;
  • refund the amount paid in full.

No additional compensation can be claimed.

5. Price

Prices are shown in Swiss francs (CHF).
They include Swiss VAT where applicable.
Delivery charges are shown separately before final order confirmation.
The applicable prices are those displayed on the website at the time the order is validated.
Bazar d'Ouchy reserves the right to change its prices at any time for future orders.
In the event of a clear pricing error resulting in particular from a computer malfunction, a data entry error or a technical problem, Bazar d'Ouchy reserves the right to cancel the order after informing the Customer and proceeding with a full refund of the sums paid.

6. order

The order becomes firm upon receipt of the confirmation sent by email.

Bazar d'Ouchy reserves the right to refuse any order in the event of:

  • suspicion of fraud;
  • incomplete or incorrect information;
  • prior dispute with the Client;
  • Supply unavailability.

7. Payment

The payment methods offered on the site are indicated during the ordering process.
The order is only processed after payment validation or actual receipt of funds when the chosen payment method requires it.
In case of refusal or failure of payment, the order is automatically cancelled and no commitment is made by Bazar d'Ouchy.

7.1 Specific Payments – “Remote Payment” Product

The product titled "Remote payment" is exclusively intended to allow the payment of an amount previously agreed with Bazar d'Ouchy (for example: additional payment, order made outside the site, accepted quote, difference in delivery costs or any other situation validated by Bazar d'Ouchy).

This product is not an item that can be freely purchased.
Its use is reserved for situations expressly authorized by Bazar d'Ouchy.
Any use aimed at circumventing the minimum order amount, making an unagreed payment or using this service contrary to its intended purpose may result in the cancellation of the transaction.
When a refund becomes necessary due to improper use of this service, Bazar d'Ouchy reserves the right to retain a fixed amount of CHF 5.– corresponding to administrative fees, payment processing fees and management costs incurred.

8. Retention of title

The goods remain the property of Bazar d'Ouchy until full payment of the sale price. Transfer of ownership to the Customer occurs only after full payment has been received.

9. Delivery delay

The delivery times indicated on the website or during the ordering process are estimates only. They may vary, particularly due to:

  • product availability;
  • workload;
  • periods of high activity;
  • supplier delays;
  • delays from carriers, customs authorities or a case of force majeure.

A reasonable delay does not entitle the customer to any compensation. When a package is identified as being in transit, the customer is asked to wait until the end of the delivery period announced by the carrier before making any claim.

10. Delivery and transfer of risk

Deliveries are made to the address provided by the Customer when placing the order. The Customer is solely responsible for the accuracy of the information provided; any costs resulting from an incorrect or incomplete address are their responsibility.

Delivery is deemed to have been made, and the risks (theft, loss, damage) transferred to the Customer, as soon as the carrier confirms delivery of the package according to the chosen method — including in the case of delivery without signature (mailbox, parcel box, safe place or any other method of distribution authorized by the carrier), which the Customer expressly accepts by selecting this delivery method.

If the Customer requires a signature upon delivery or a method offering increased security, they must select the corresponding option when offered. Bazar d'Ouchy cannot be held responsible for theft, loss, or damage occurring after delivery has been confirmed by the carrier.

11. Inspection of goods

The customer is required to check the goods upon receipt.

Any apparent anomaly (damaged package, missing item, deteriorated product or delivery error) must be reported to Bazar d'Ouchy within a period of 5 days following receipt.
The claim must be accompanied by photographs that clearly identify the problem.
After this period, the goods are deemed accepted, subject to applicable legal guarantees.

12. Delays, losses and claims related to transport

Bazar d'Ouchy cannot be held responsible for delays attributable to carriers, customs authorities, force majeure or any other circumstance beyond its control.
In the event of a suspected loss of a package shipped with a tracking service, Bazar d'Ouchy will take reasonable steps with the carrier to obtain the necessary information. In the event of a dispute regarding a delivery confirmed by the carrier, the Customer agrees to cooperate with Bazar d'Ouchy and the carrier to facilitate an investigation.
Decisions regarding searches, compensation, and loss declarations are the sole responsibility of the carrier concerned.
Bazar d'Ouchy cannot be held responsible for thefts, disappearances or damages occurring after delivery has been confirmed by the carrier.

13. Garantie

The legal guarantees provided by Swiss law remain reserved.
Unless otherwise stated, products are guaranteed against manufacturing defects existing at the time of delivery.

The warranty does not cover, in particular:

  • normal wear and tear;
  • misuse;
  • an incorrect assembly;
  • a modification of the product;
  • accidental damage;
  • use not in accordance with the manufacturer's recommendations.

If a defect is identified, Bazar d'Ouchy may, at its discretion:

  • repair the product;
  • replace the product;
  • refund the price paid.

Any other claim is excluded to the extent permitted by applicable law.

14. Right of return

As a courtesy, Bazar d'Ouchy grants the Customer a period of 10 days from the date of receipt of the order to request a return.
This right is granted voluntarily and does not constitute recognition of a legal right of withdrawal.
All return requests must be accepted in advance by Bazar d'Ouchy.
Return shipping costs are the responsibility of the Customer, except in the case of an error attributable to Bazar d'Ouchy or a recognized defect in the product.

Returned products must be:

  • in their original packaging when it exists;
  • complete, with all their accessories and any instructions;
  • in perfect condition for resale;
  • clean, unused and showing no signs of wear or use.

The Customer is only authorized to handle the products to the extent necessary to verify their nature, characteristics and conformity.
Any item showing signs of use, deterioration or loss of value may be refused or subject to a reduction in the refund corresponding to the actual depreciation observed.

To preserve the integrity of our product range, particular attention is paid to clothing and accessories. Clothing, traditional shirts, costumes, folk outfits, accessories, or any other item likely to be worn at an event, performance, party, photo shoot, filming, or any other temporary use cannot be returned if it shows any signs of wear, even after brief use.

Signs of use include: perfume or perspiration odors, traces of makeup, hair, stains, creases from use, soiling, damage or any other mark that reasonably suggests the item has been worn.

15. Products excluded from the right of return

Unless otherwise agreed in writing by Bazar d'Ouchy, the following items cannot be returned:

  • personalized or custom-made items;
  • products manufactured specifically at the request of the Customer;
  • special or non-catalog orders;
  • unsealed products which, for hygiene or safety reasons, cannot be put back on sale;
  • items showing depreciation resulting from their use or handling;
  • products whose commercial value has been diminished due to use or deterioration.

When an order involves a large quantity of the same item, Bazar d'Ouchy may need to place a special order or reserve stock with its suppliers. Items ordered under these circumstances are considered special orders and cannot be returned, except with prior written agreement or in the event of a manufacturing defect or error attributable to Bazar d'Ouchy.

As an example, an order of six (6) or more identical copies of the same item is likely to be considered a special order within the meaning of this article.

16. Refunds

When a refund is accepted by Bazar d'Ouchy, it is made by the same payment method as that used when ordering, unless otherwise agreed.
Refunds are issued only after the returned items have been received and inspected.
If the returned product shows a depreciation resulting from handling exceeding what is necessary to verify its nature, characteristics or proper functioning, Bazar d'Ouchy reserves the right to apply a reduction corresponding to the actual loss of value observed.
The initial delivery costs and the return costs are only refunded when the return results from an error attributable to Bazar d'Ouchy or a recognized defect.

17. Limitation of Liability

Within the limits permitted by Swiss law, Bazar d'Ouchy's liability is limited to direct damages resulting from intentional misconduct or gross negligence.
All liability for indirect, consequential or intangible damages, including but not limited to loss of profits, business interruption, loss of data or lost revenue, is excluded to the extent permitted by law.
Bazar d'Ouchy cannot be held responsible for damages resulting from improper use of the products sold, incorrect assembly, lack of maintenance or failure to comply with the manufacturer's instructions.

18. force majeure

Bazar d'Ouchy cannot be held responsible for the non-performance or delay in the performance of its obligations when they result from a case of force majeure or an event beyond its control.

The following are considered cases of force majeure:

  • natural disasters;
  • fires;
  • floods;
  • pandemics;
  • social conflicts;
  • strikes;
  • wars;
  • decisions of the authorities;
  • widespread failures of computer or electrical networks;
  • exceptional supply disruptions.

During the course of these events, the obligations in question are suspended.

19. Protection des données

Personal data is processed in accordance with applicable Swiss legislation, in particular the Federal Data Protection Act (DPA).

The information collected is used solely for order processing, customer service, payment management, legal obligations and, where applicable, for sending commercial information when the Customer has consented.
Data is only transmitted to third parties to the extent necessary for the execution of the order (for example: carriers, payment providers or competent authorities when required by law).
For more information regarding the processing of personal data, the Client is invited to consult the Privacy Policy available on the website.

20. Intellectual Property

All content on the Bazar d'Ouchy website, including texts, photographs, illustrations, logos, graphics, videos, downloadable files and visual elements, remains the exclusive property of Bazar d'Ouchy or their respective owners.
Any reproduction, distribution, adaptation or use, in whole or in part, without prior written authorization is prohibited.

21. Partial Nullity

If any provision of these Terms and Conditions is declared invalid, illegal or unenforceable, the other provisions shall remain in full force and effect.
The provision in question will be replaced by a provision that comes as close as possible to its original economic objective.

22. Modification of the General Conditions

Bazar d'Ouchy reserves the right to modify these General Terms and Conditions of Sale at any time.
The applicable General Terms and Conditions are those in effect at the time the order is validated.

23. Applicable Law and Jurisdiction

These General Terms and Conditions are governed exclusively by Swiss law.
Any dispute relating to their interpretation, execution or validity falls under the jurisdiction of the competent courts of the canton of Vaud, subject to the mandatory provisions of Swiss law applicable to consumers.

Effective date

These General Terms and Conditions of Sale come into effect on 7th August 2026 and replace any previous version.